Terms and Conditions
Privacy Policy
Last updated: june 12 2025
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1. General Information
At Federico Penhas, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, and safeguard your data.
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2. Information We Collect
We may collect the following information:
• Personal details (name, email address, phone number)
• Shipping and billing addresses
• Order and payment information
• Other information you provide through our contact forms or newsletter subscriptions
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3. How We Use Your Information
Your information is used to:
• Process and fulfill your orders
• Communicate with you about your orders or inquiries
• Improve our website and services
• Send promotional emails (only if you have opted in)
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4. Sharing Your Information
We do not sell or share your personal information with third parties, except as necessary to process your orders (e.g., with payment processors and shipping companies).
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5. Data Security
We take reasonable precautions to protect your information from unauthorized access, misuse, or disclosure.
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6. Your Rights
You may request to access, correct, or delete your personal data by contacting us at federicopenhas@hotmail.com.
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7. Changes to this Policy
We may update this Privacy Policy from time to time. Please check this page regularly to stay informed of any changes.
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8. Contact
If you have any questions about this Privacy Policy, please contact us at:
📧 federicopenhas@hotmail.com
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Refund Policy
Last updated: june 12 2025
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1. Returns and Exchanges
We hope you love your purchase, but if you need to return or exchange an item, please follow our policy:
• Items can be returned or exchanged within 15 days of delivery.
• The item must be new, unused, and in its original packaging.
• Return shipping costs are the customer’s responsibility and are non-refundable.
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2. How to Request a Return or Exchange
To request a return or exchange, please email us at federicopenhas@hotmail.com with your order number and reason for the return. We will provide you with instructions.
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3. Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method.
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4. Non-returnable Items
Custom-made or personalized items cannot be returned unless they arrive damaged or defective.
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5. Contact
For any questions regarding our Refund Policy, please contact us at:
📧 federicopenhas@hotmail.com